Design and Engineering
HP Media Group believes that the success of any sized project begins with a solid design and proper engineering. Our years of experience working with some of the most discriminating clientele has given us an intimate knowledge of what clients actually want, what products work together to deliver those solutions, as well as which products don’t work, or play well together. This same experience has shown us what particular system features our clients actually use and appreciate, and which items are just a waste of time and money. With this knowledge in hand we can greatly simplify the operation of every system we design by eliminating unneeded buttons and other unused functions, focusing instead on what is truly important to our clients.
Even the best of intentions cannot be properly executed without a clear set of plans. HP Media Group provides the necessary documentation and blueprints to all necessary parties such as electrical contractors, cabinet makers, interior designers, etc. so that everyone is clear about the details and scope of work. With the rising number of different subsystems installed and the growing complexity of making them all work together, it is imperative that there are clear and understandable plans for all parties to follow and execute. This attention to detail eliminates many mistakes, missing items, and incorrect assumptions, which typically all result in unnecessary and costly change orders. Proper documentation from HP Media Group opens the lines of communication, providing everyone with a clear understanding of what to expect, and how to achieve it.
HP Media Group’s team of experienced and well-trained technical field staff is dedicated to excellence. Their professionalism, hard work, and dedication is evident in each step of the project and beyond. Their respect for everyone involved in the project creates a team-building atmosphere that leads to easy collaboration and cooperation for all involved parties. HP Media Group’s installers follow the guidelines, and refined processes that many years of accumulated experience have provided, to ensure a predictable, successful, and satisfying result.
HP Media Group recognizes that operation of every installed system is only as good as the programming being offered. Our years of experience using our own in-house programmers has allowed us to continuously refine this process to deliver an intuitive and consistent, easy to use interface that exceeds our client’s expectations. Our approach is to satisfy our client’s needs exclusively, and not try to show off our own new-found knowledge or expertise. By focusing on consistent repeatable results our clients feel at ease with their systems, and we are able to maximize the benefits and enjoyment our clients feel when using such a well designed and carefully planned system.
Customer Service and Support
HP Media Group is renown for their exceptional client customer service and support. We pride ourselves on being attentive to all of your needs. Our commitment to our clients spans many years, multiple projects, and often times family generations. We’re here not only ensure that every system we install is always operating reliably, but to also to be a trusted advisor regarding future technology and innovation.